Shipping Policy
We ship orders from the U.S. within 3–5 business days unless otherwise noted for preorder drops.
You’ll receive a confirmation email when your order is placed and another when it ships with tracking details.
Processing time: 3–5 business days (preorders ship on the stated drop date).
Shipping rates: Calculated at checkout based on destination and method.
Delays: Carrier delays, weather, or customs may extend delivery times.
Wrong address: Please double-check your address. We’re not responsible for orders shipped to an incorrect address entered at checkout.
To start a return or exchange, email izabelasylver@gmail.com with your order number and item details. Once approved, we’ll send instructions for sending your item back.
Return & Exchange Policy
We want you to feel quietly confident in what you wear. If something isn’t right, we’ll do our best to help.
- Return window: You may request a return or exchange within 14 days of delivery.
- Condition: Items must be unworn, unwashed, and in original condition with tags attached.
- Non-returnable items: Final sale items and gift cards cannot be returned or exchanged.
- Return shipping: Customers are responsible for return shipping costs unless we made an error or the item arrived damaged.
To start a return or exchange, email izabelasylver@gmail.com with your order number and item details. Once approved, we’ll send instructions for sending your item back.
Privacy Policy
SYLVER CLOTHING CO. respects your privacy and keeps your information minimal and secure.
- We collect information you provide at checkout (like name, email, shipping address) to process and deliver your order.
- We may use your email to send order updates and, if you opt in, news about future drops.
- Payment details are processed securely by our payment providers; we do not store full credit card numbers.
- We do not sell your personal information.
If you have questions about how we use your data, contact us at izabelasylver@gmail.com.
Terms of Service
By placing an order with SYLVER CLOTHING CO., you agree to the following:
- All products, prices, and availability are subject to change without notice.
- Colors and details may appear slightly different on screen than in person.
- Orders are considered final once placed; changes or cancellations are not guaranteed but we’ll do our best if you contact us quickly.
- Misuse of the site, including attempts to harm, hack, or disrupt it, is prohibited.
If you have any questions about these terms, email izabelasylver@gmail.com.